Need help with Zeus Kingdom Blast? Write to us and we will look into it. There is no account to recover and no password to reset — the game runs offline on your device, so most issues are solved with the steps below.
Write in English, Portuguese or Spanish. We answer emails during business days in Brazil (BRT).
I bought Gold and it did not arrive
Purchases are processed by Apple and normally delivered within seconds. If the Gold is missing:
- Make sure the device is online and the App Store is signed in with the account used for the purchase;
- Open the in-game Store and tap Sync pending purchases;
- Close and reopen the game;
- If it is still missing, email us with the App Store receipt or the transaction ID and we will check it.
How do I request a refund?
All purchases are charged and refunded by Apple, so refund requests must go to Apple at reportaproblem.apple.com. We do not process payments and cannot issue refunds ourselves. Your statutory consumer rights are not affected.
Can I restore my purchases on a new device?
Gold packs are consumable purchases: once the Gold is delivered and spent, it cannot be restored. There is no account system in this version, so balances do not follow you to another device.
I lost my progress after deleting the app or changing devices
Progress, settings, Gold balance and power-ups are stored only on your device. Deleting the game, resetting the device or switching phones permanently erases that data, and we have no copy of it to restore. Cloud save is planned for a future update.
A child made a purchase on my device
Purchase authorization, parental approval and refunds are managed by Apple. Use Screen Time → Content & Privacy Restrictions to require approval or block in-app purchases, and request the refund at reportaproblem.apple.com.
Is Gold real money? Is there gambling in the game?
No. Gold, power-ups and bonuses are virtual items licensed for use inside the game. They have no cash value, cannot be exchanged for money or prizes and cannot be traded outside the game. The game has no betting, gambling, cash prizes or real-money withdrawals.
The game crashes, freezes or a level seems broken
Restart the game, then restart the device and make sure you are on the latest version from the App Store. If it persists, email us with the level number, your device model, the iOS version and a screen recording if possible — that is usually enough for us to reproduce and fix it.
What data do you collect?
None. The game does not create accounts, does not track users, does not show third-party advertising and does not collect personal data. Details are in the Privacy Policy.